She said the original person (Ann) will get back to you via email as she would notify her and note my interaction with her on April 12th. She said I was sweet, I'm sorry for your trouble I'll give you 10% back but I'll be gone tomorrow and then gone. I later on discovered the other side of the bed has a huge dent in it. I said I'd live with the one side panel with holes, badly cut wood holes, ripped material etc if the backrest and hardware package was replaced. I called and was told by someone nice that they received my emails, to continue emailing and she said I don't know why she hasn't responded but I'll tell her to respond by email. It's been almost three weeks and no one has ever responded, It's just me emailing myself, looking like an idiot. I found a number and was told to email pictures so I did. There is a huge gash in the box and nothing around it to protect it. It was NOT packaged well at all and is the main reason it was delivered damaged!! Not entirely the shipping companies fault.
We get it and the boxes are badly ripped open and the top of the backrest is sticking out uncovered and unprotected and the hardware package wasn't taped to the wood, was ripped open and a lot of it missing. So we decided that we'd have to put it in the living room, not a huge deal although we did want a sectional so this might look weird and not work. I messaged with them again and was told that it was too far along. They said that it was cancelled and that night get a text asking if I had approved this purchase, I responded no, but it still went through. I messaged as I thought that was the only option. My mistake and not my concern in this review I'm just explaining most of it. I quickly drove over to the new house and measured the room and discovered that due to a cut-out in the room that it was too big for the trundle to extend. I ordered it and thought a queen would fit. I will never shop there again and I am telling everyone I can to avoid them.
Misc.I wish I had googled bed bath and beyond prior to spending $1,000 on a broken daybed.Visa Check Card BED BATH & BEYOND #651 80 NJ MC.POS REFUND BED BATH & BEYOND #651 80 NJ.POS PURCHASE BED BATH & BEYOND #651 80 NJ.BED BATH & BEYOND #651 DONOTASKAGAIN NJ.Ugh, either way BB&B is some bullshit and needs to fix their faults in their online presence. Either way, BB&B wasn't able to look anything up (I used my membership to make the orders) so I had NOTHING from them to back up what the charges may be.which lead me to think its more of a fraud issue (how can you not know what pending orders are on your own website that also have money being held from the customer bank account?). Spoke to all the people I needed to and basically am told to wait out the pending order, if they fall off it was from the error in my online ordering, if they hit then I got a fraud to report. It was a toss up if it was fraud or from my efforts yesterday to order online. Then the next day I see 3 pending charges ($112.57, $1, $1). That payment posted to my bank account immediately. I say screw it and bought what I needed in the store that afternoon. I checked the billing address and tried again, got an error. I tired ordering online an item for $112.57, but when I clicked Buy it returned an error about the billing address. Good question, if you are having this issue and do get ahold of their customer service - is to ask if there is a different billing and shipping address for the "order".
BED BATH AND BEYOND CONTACT INFO FULL
While you are not immediately refunded, at least you do not have to wait the full turn around time to go through a claim. If you are able to catch this before your transaction goes from pending to a finalized transaction, then BBB may be able to stop that payment. Ours was found by first and last name and since it was still pending, BBB was able to cancel that transaction so that the funds are not pulled out and having to be returned by the bank. IF they cannot find your "order" that way, then they will need the full 16 digit number of the credit/debit card used. Had to call my husband, which was the card effected and called back to find out that they could first try to look up the transaction by the name on the card. Spoke with the first woman who said she needed the card number to look up information. Selected option 4, customer service and then option 5 - all other issues. After canceling my card and reporting a claim with the bank, I called 1800462-3966 (1800-GOBEYOND). I was charged a $400 charge this morning. Store #651 is what every online transaction to is labeled.
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